Terms and Conditions

Last updated: December 17, 2024

1. Agreement to Terms

By accessing or using QR-Rescue ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.

QR-Rescue is operated from Victoria, Australia. These terms are governed by the laws of Victoria and the Commonwealth of Australia, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

2. Our Services

QR-Rescue provides custom-printed QR code tags, stickers, and labels designed to help reunite lost items with their owners. Our service includes:

You are responsible for ensuring that the contact information in your account is accurate and up-to-date so that you can receive notifications if your items are found.

3. Orders and Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. We currently only ship to addresses within Australia. Shipping costs are calculated at checkout and vary based on your location.

Once you place an order, you will receive an email confirmation. We aim to dispatch orders within 2-5 business days. Delivery timeframes depend on your location and the shipping method selected.

4. Consumer Guarantees

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

We guarantee that our products will:

5. Returns and Refunds

Faulty or Damaged Products

If your product arrives damaged, defective, or does not match your order, please contact us within 30 days of delivery at support@qr-rescue.com.au with:

We will provide a replacement or full refund at no additional cost to you, including return shipping if we request the item be returned.

Change of Mind

As our QR tags are custom-printed with unique identifiers linked to your account, we are unable to accept returns for change of mind. Each tag is manufactured specifically for you and cannot be resold or reused. This does not affect your statutory rights under Australian Consumer Law.

6. Accounts and Security

When you create an account, you are responsible for maintaining the confidentiality of your password and account. You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or are used for unlawful purposes.

7. Limitation of Liability

QR-Rescue is a facilitating platform designed to increase the chances of reuniting lost items with their owners. We guarantee the functionality of our QR codes and messaging system, but we cannot guarantee the recovery of any lost item.

The recovery of lost items depends on:

To the maximum extent permitted by law, we exclude liability for any indirect, incidental, or consequential damages arising from the use of our service, including the loss of items or the failure to recover lost items.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of QR-Rescue or its licensors and is protected by Australian and international copyright laws.

You may not reproduce, distribute, or create derivative works from our content without our written permission.

9. Acceptable Use

You agree not to use our service to:

We reserve the right to terminate access for users who violate these provisions.

10. Disputes

If you have a complaint or dispute, please contact us first atsupport@qr-rescue.com.au. We will endeavour to resolve any issues promptly and fairly.

If we cannot resolve the dispute, you may contactConsumer Affairs Victoria or seek resolution through the Victorian Civil and Administrative Tribunal (VCAT).

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the service after changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact Us

For questions about these Terms and Conditions, please contact:

QR-Rescue
Email: support@qr-rescue.com.au
Website: www.qr-rescue.com.au